Working at Capel Grange Residential Home
Maidstone Road, Tonbridge, TN12 6SQ
Operated by Safequarter South Limited
38 bedsResidential homes
Workplace Score
6.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.5/10
Key Finding
"Staff love the happy family atmosphere and safety is strong, although some agency staff cover sickness and training is basic."
Safety & Risk
8/10
✓
2021 targeted inspection: Assured on PPE use, staff/resident testing, premises hygiene, outbreak management, shielding, visitor screening, safe admissions; 2019 good safeguarding, risks, medicines audits.
Staff Culture
8/10
✓
Per 2019 comprehensive inspection: Staff comments included 'This is a great place to work. I love it here' and 'it really is like one big happy family.'
Staffing Levels
5/10
!
Per 2019 comprehensive inspection: There were enough staff deployed to keep people safe... although some regular agency staff were used to cover staff sickness.
Training & Dev
5/10
!
Per 2019 comprehensive inspection: Staff told us they had received training... around people's needs, for example on dementia; staff received training to administer medicines.
Management
7/10
✓
Per 2019 comprehensive inspection: Staff told us they felt involved, worked as a team and had staff meetings where they felt listened to; registered manager described as supportive and approachable.
Programmes
6/10
✓
Per 2019 comprehensive inspection: Dedicated activities co-ordinator; activities planned weekly including reminiscence, puzzles, sing-alongs, entertainers, pantomimes, children's choirs, themed events.
Points to consider
Staffing levels are adequate but they use some agency workers to cover sickness shifts.
Per 2019 comprehensive inspection: 'some regular agency staff were used to cover staff sickness'
Only standard training like dementia care and safe medicine giving with no specialist courses or funded qualifications.
Per 2019 comprehensive inspection: 'Staff told us they had received training... for example on dementia... training to administer medicines'
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: April 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews