Working at Canterbury House Care Home

Little variety in activities, just school music visits and monthly religious services, so most of the job is routine personal care.

Schools visited regularly to sing or play musical instruments, such as violins; people enjoyed this. There was a religious service once a month in the library, which some people enjoyed attending.

Relatives say staff seem rushed and busy at nights and weekends, even with enough staff overall.

Relative’s raised concerns that staff always appeared rushed and busy, and that the telephone took a while to be answered at weekends.

Only standard training to do the job safely, no specialist courses or funded qualifications for career growth.

Staff told us that training consisted of both online and face-to-face instruction. Staff confirmed that the quality of training provided by the provider was to a good standard. The staff training plan... recorded staff had achieved a high level of training in all relevant topics.