Working at Canterbury House
Gallows Hill, Ipswich, IP7 6JQ
Operated by Anchor Hanover Group
61 bedsResidential homes
Workplace Score
7.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.2/10
Key Finding
"Hands-on leadership and a proud supportive culture, although staffing relies on the team pulling together when short and activities lack a dedicated coordinator."
Safety & Risk
8/10
✓
Staff told us they were trained and understood their responsibilities in relation to safeguarding... We were confident that staff would raise concerns and use the whistle blowing systems in place if needed.
Staff Culture
8/10
✓
We found a more settled and inclusive service that staff were proud to belong to. Staff felt well supported.
Staffing Levels
6/10
✓
A senior member of staff told us that there were usually sufficient staff on duty to support people and undertake essential tasks such as administering medicines and providing one-to-one support to people as needed.
Training & Dev
7/10
✓
We were informed that the whole service was at 94% compliance with training completed. There were six dementia champions working within the service.
Management
8/10
✓
Two members of staff told us that the manager was excellent and said that he was very 'hands on'. Staff also confirmed that the manager was visible, approachable and had an open door policy.
Programmes
6/10
✓
People residing in the Turner unit... had positive input through the day such as quoits and doing puzzles. The environment was more stimulating with equipment accessible and changes of décor.
Points to consider
Staffing is usually enough but the team pulls together when someone calls in sick.
A member of care staff told us, 'Of course, there's always times when staff call in sick, these things happen, but it's not very often then I would say we are short staffed. I think we all pull together well as a team'
Activities include garden time, puzzles, outings, and church visits but no dedicated coordinator or specialist programmes.
The manager told us how all staff were involved in delivering activities... People residing in the Turner unit... such as quoits and doing puzzles.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: September 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews