Last updated: 10 February 2026
"Supportive management, stable staffing and positive culture, although activities rely on staff without a dedicated coordinator."
Systems and policies were in place to protect people from abuse... Medicines were managed safely... Accidents and incidents were recorded, monitored and action taken to prevent a reoccurrence.
Care workers told us it was a good place to work and they were well supported... Staff morale was clearly high, and all staff feedback was positive. One care worker told us, '(Name) is a brilliant boss, we really are a good team'.
People, relatives and care workers told us there were enough staff... there was no use of agency care workers. Health and social care professionals confirmed there was a stable staff team.
All staff had received an appropriate induction and training in all the required areas... bespoke training on this which involved the person and their carer... training in positive behaviour support.
All people, relatives, care workers and health and social care professionals were highly positive about the registered manager and said they were supportive and approachable.
People enjoyed various activities and outings of their choosing... trips to local towns, London, the science museum, the zoo and sea life centre along with bowling, golf and meals out.
No dedicated activities coordinator or named specialist programmes, so the role relies on staff organising trips and outings alongside routine care.
People were enabled to participate in activities within and outside of the service... various trips to local towns, London, the science museum, the zoo... bowling, golf and meals out.
AI Generated
Last inspected: August 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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