Working at Canning Court Care Home

Staff were clear about the importance of keeping people safe and protected and reporting any concerns to senior staff or managers. We identified four safeguarding incidents in a person's records, and they had all been appropriately reported.

Staff spoken with said staffing levels and consistency of staff teams had greatly improved with increased recruitment. One staff member told us, 'You can see staff work well together. It is better.'

There were enough staff on duty to meet people's needs. The registered manager explained they had a number of vacancies for care and nursing staff, but these roles were being supported by agency staff.

Staff training was refreshed at key intervals and staff were given opportunities to undertake further training and qualifications in health and social care.

Staff spoken with told us the recent changes to the management team were positive. Staff gave examples of where immediate action had been taken when concerns were raised. One staff member told us, 'I do believe we are on our way up with the new manager.'

People were supported to enjoy a variety of interesting things, such as manicures, having their hair cut in the onsite salon and craft projects. There were also regular clubs such as the gardening and birdwatching club, and themed events.