Working at Cann House Care Home
Cann House, Plymouth, PL5 4LE
Operated by Premiere Health Limited
62 bedsNursing homes
Workplace Score
4.3/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 4.3/10
Key Finding
"Staff feel part of a family with varied activities, but safety risks like poor skin care and weak oversight hold it back."
Safety & Risk
2/10
✕
Risks associated with people’s skin were not being fully managed... repositioning regimes were not always being followed... Improvements were needed to ensure all medicines were managed in a safe way... people’s rights were not always protected in line with the Mental Capacity Act 2005.
Staff Culture
6/10
✓
Staff told us they enjoyed working at the service and they felt supported, listened to and involved... 'I feel part of a family here'.
Staffing Levels
4/10
!
We received mixed feedback about staffing... Most people and their relatives felt there were not enough staff, staff were always busy... call bells were constantly ringing.
Training & Dev
5/10
!
Staff told us they received supervisions with their line managers, but this was not consistent. We found there were no formal process in place to record that staff had received supervisions.
Management
3/10
✕
although there was a strong management team in place, the management team and governance systems and processes in place, had failed to identify the issues we found during our assessment.
Programmes
5/10
!
Per 2021 comprehensive inspection: People had access to a wide range of activities and were supported to avoid social isolation.
Points to consider
Safety risks like poor skin care management and missing guidance on diabetes meds mean care isn't always safe for residents.
Risks associated with people’s skin were not being fully managed and mitigated... no protocols or guidance in place to guide staff about what range a person’s blood glucose levels should be.
Managers missed spotting big problems in care plans and safety checks through weak oversight.
The provider and management team had failed to operate effective governance systems and processes which did not identify the concerns we found.
Staffing feels stretched with constant call bells and relatives saying more staff needed at weekends.
call bells were constantly ringing which would suggest people were having to wait for their care needs to be met... some people and relatives felt staffing levels could be improved, especially at the weekends.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: April 2025
Requires improvement
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews