Working at Candover House
No 2, Candover Road, Hornchurch, RM12 4TZ
Operated by North London Care (Havering) Ltd
6 bedsResidential homes
Workplace Score
6.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.4/10
Key Finding
"Supportive managers and staff feeling valued, but irregular supervision and a medicines error need attention."
Safety & Risk
6/10
✓
However, we found a one-off error where a member of staff forgot to administer and record a morning tablet for one person on the day of the inspection.
Staff Culture
7/10
✓
Staff told us they felt supported by the registered manager and senior staff. Comments included, 'Managers are supportive', 'This is a well-managed home', and 'I like working here.'
Staffing Levels
6/10
✓
There were sufficient staffing levels to meet people's needs safely. Relatives told us, and staff rotas confirmed that there were enough staff at all times to support people.
Training & Dev
6/10
✓
The service had systems in place to ensure staff received regular training... Staff received training specific to meeting the needs of people, including positive behaviour support and epilepsy awareness. New staff members received a detailed induction.
Management
7/10
✓
Relatives spoke positively about the registered manager... '[The registered manager is marvellous. [The registered manager] is always available to speak to you.' Staff told us they felt supported... 'Managers are supportive'
Programmes
6/10
✓
Each person had activity plans which suited their interests and preferences. These included activities within the care home and in the community.
Points to consider
Staff supervision is not happening regularly as planned, so you might get less one-on-one support and feedback.
some staff did not receive supervision regularly as planned. The registered manager... was reviewing the system
There was a medication mistake on the inspection day where a staff member forgot to give and record a tablet.
we found a one-off error where a member of staff forgot to administer and record a morning tablet for one person
Staffing levels are enough to get by safely but nothing special, with no details on low staff turnover or no agency use.
There were sufficient staffing levels to meet people's needs safely... enough staff at all times
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: May 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews