Working at Candlewood House Care Home
Bentley Drive, London, NW2 2TD
Operated by Candlewood House Limited
86 bedsNursing homes
Workplace Score
6.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.4/10
Key Finding
"Supportive management, comprehensive training and an open culture, but staffing pressures cause rushed care and stressed staff."
Safety & Risk
8/10
✓
Medicines were managed safely... Risks... identified and assessed... staff followed appropriate infection control practices. Accidents and incidents were recorded and... lessons learnt.
Staff Culture
7/10
✓
There was an open and inclusive culture... staff felt comfortable to share their views. Staff felt able to raise concerns as and when required.
Staffing Levels
4/10
!
some people told us they experienced rushed care at times... staff... felt rushed and pressured... 'I feel stressed, the call bells keep ringing and it's more difficult on the weekend.'
Training & Dev
7/10
✓
Staff confirmed their training was comprehensive and up to date... additional training... dementia, Parkinson's awareness... apprenticeship programmes in... nursing, human resources and leadership.
Management
7/10
✓
The manager is very sincere, hardworking and has time for listening. Staff felt able to raise concerns... 'Management are ready to listen and act all the time.'
Programmes
6/10
✓
activity coordinator... supported to paint and decorate small artefacts... lots of activities... organised a series of events... invited emergency services staff.
Points to consider
Staff sometimes feel rushed and stressed, especially weekends, due to recruitment issues and using workers from other homes to cover shifts.
some people told us they experienced rushed care at times. One person told us, 'Sometimes staff take a long time to come and hurry at times.' A member of staff told us, 'I feel stressed, the call bells keep ringing and it's more difficult on the weekend.' The service made use of staff... from other care homes.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2022
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews