Working at Canal Vue

Care plans and risk assessments are not always up to date, like missing notes on diet changes that put people at choking risk.

one person’s care plan was not updated with the most recent changes to their diet and as a result this person was at increased risk of choking. Another person’s fluid intake was not consistently recorded in line with their care plan and as a result the person was placed at increased risk of dehydration.

Activities include sing-alongs, food tasting, and some outings with a new minibus, but no specialist programmes or innovative therapies to make the role more varied.

We saw a variety of activities on the day of our site visit, for example food tasting in the morning and sing along in the afternoon. We observed 1:1 activities of people's choice... Provider recently purchased a minibus to make days out more accessible.

Staffing levels have improved recently after concerns with more staff and less agency use, but it is still settling in.

The assessment was completed in response to come concerns we received about the service... Everyone noted positive changes to staffing levels... Leaders recently changed the way they delegated staff and increased staffing levels... reduced use of agency staff.