Last updated: 10 February 2026
"Supportive management, positive culture and good staff retention stand out, although training lacks career development and activities need a dedicated coordinator."
Proactive and positive culture of safety... robust safeguarding policy... lessons learnt shared. Staff understood actions following safety events; medicines managed safely though prior guidance gaps addressed.
Staff told us the culture was positive, and everyone worked together. 'The staff are kind, hardworking, and show genuine support, empathy, and passion for their work.' Staff felt able to speak up.
Staff retention was very good; most of the staff had worked at the service for over 5 years. People told us there were enough staff... call bells answered promptly and staff did not appear to be rushed.
Staff were recruited safely... had a thorough induction and completed training relevant to people’s needs. Staff members were champions... received additional training in these areas.
Staff comments: 'The owner is very approachable, supportive... the manager is hands-on and fair…she listens... open door policy which really helps us feel supported.'
Preschool visits regularly, pub outings, fish and chips trips, chef involving people in menu planning, protected time for chats, skittles games.
Training covers basics and some champion roles but no funded qualifications or career development paths mentioned.
staff had a thorough induction and completed training relevant to people’s needs. Staff members were champions in various topics... received additional training in these areas.
Activities offer variety like preschool visits and outings but no dedicated coordinator or specialist therapeutic programmes.
contacted a local preschool, arranging for children to visit... regularly... asked to go out regularly to get some fish and chips, we now do this... protected time where staff stopped non-essential tasks.
AI Generated
Last inspected: June 2018
Management Quality
Well-led: Good
Direct feedback from current and former employees

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