Working at Campbell House
166 Heysham Road, Morecambe, LA3 1DJ
Operated by Mrs Pamela Ann Entwisle
5 bedsResidential homes
Workplace Score
6.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.6/10
Key Finding
"A family-like culture and supportive management, but no structured activities programme and only standard training hold it back."
Safety & Risk
7/10
✓
Medicines were managed safely. Staff responsible for supporting people with their medicines had received training... We found no errors in the medicines we checked.
Staff Culture
8/10
✓
"It's like a family here." Staff: "I love going to work and being part of their lives. I learn from them and take pride in knowing them."
Staffing Levels
6/10
✓
People who lived at the service told us they were happy with the staffing provision at Campbell House. Staff we spoke with told us they had sufficient time to spend with people and they had no concerns.
Training & Dev
6/10
✓
Staff told us they received training to enable them to update and maintain their skills. They also told us they received supervisions with the registered manager to enable them to discuss their performance and any training needs.
Management
7/10
✓
Staff told us they were supported by the registered manager and also by the registered provider. Staff told us they had the opportunity to attend staff meetings where they were able to discuss any concerns or ideas they had.
Programmes
4/10
!
People who lived at Campbell House told us they were encouraged to participate in activities that were important to them. During the inspection visit we saw two people were supported to go for a leisure activity.
Points to consider
No activities coordinator or structured programme, so the role is mostly routine personal care with support for individual hobbies and outings.
People who lived at Campbell House told us they were encouraged to participate in activities that were important to them.
Only standard training to keep skills up to date and supervisions, no specialist courses or funded qualifications.
Staff told us they received training to enable them to update and maintain their skills. They also told us they received supervisions with the registered manager.
Staffing is adequate with enough time for people, but no info on retention or agency use.
Staff we spoke with told us they had sufficient time to spend with people and they had no concerns.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: April 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews