Last updated: 9 February 2026
"Approachable management builds a positive team culture and ensures good safety, but staffing gets hectic when staff call in sick and training stays basic."
Risks assessed and managed well with referrals; medicines managed safely; lessons learned from incidents with actions like GP consultations.
Staff: 'I do think they listen to you here and it will be dealt with professionally'; manager: 'staff have been accepting of the changes... we're a team'.
There were sufficient staff on duty to meet people's needs; staff felt sufficient unless sick, then 'hectic' and covered by extra hours.
Staff completed induction and training such as moving and handling, dementia awareness, COVID-19, safeguarding; supervisions every quarter.
Relative said, 'I know who the manager is, and she is very approachable'; staff said, '[manager] is 100 per cent approachable' and manager leads 'from the front'.
Per 2019 comprehensive inspection: activities co-ordinator organised programme of games, puzzles, cooking, gardening, community teas, sing-alongs, crafts.
Staffing levels are sufficient most days but get hectic when staff call in sick and they cover gaps with extra hours.
Staff felt there were sufficient staff unless staff called in sick... 'Then it can be hectic if we don't have enough staff. We're trying to get staff to work extra hours if there are gaps'
Only standard training like dementia awareness, moving and handling, with quarterly check-ins but no specialist courses or funded qualifications.
Staff described the training they had completed, such as moving and handling, dementia awareness, COVID-19 and safeguarding... supervisions were held every quarter
Basic activities programme with a coordinator doing games, cooking and gardening but no specialist approaches or partnerships to enrich the role.
Per 2019 comprehensive inspection: activities co-ordinator... games, puzzles, cooking and gardening... crafts... organ and a sing-along dance... invited people from the community in for buffet teas
AI Generated
Last inspected: October 2021
Management Quality
Well-led: Good
Direct feedback from current and former employees

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