Last updated: 10 February 2026
"Staff feel well supported with regular supervision, training and strong safety, but basic activities without special programmes and just adequate staffing hold it back."
Medicines were stored and managed safely... Staff had received regular safeguarding training... Accidents and incidents were reported... very low accident and incident rate.
Staff told us they felt well supported and received regular supervision and an annual appraisal. Staff were positive and encouraging when they interacted with people.
There were enough staff on duty to meet people's needs. One person told us, 'There are always enough staff here.' The staff on duty was higher than the assessed need.
Staff received a combination of regular online and face-to-face training... When people had specific needs, staff were provided with specialist training... in epilepsy, behaviours that challenge, catheter care.
The registered manager had an 'open door' policy, we observed people coming into the office for a chat. Staff told us they felt well supported and received regular supervision.
People were encouraged to participate in the range of activities... one person enjoyed painting and art, other people used the trampoline and paddling pool... shopping trip.
Just basic activities like art, garden play, and shopping trips, no dedicated coordinator or special programmes to vary the daily routine.
one person enjoyed painting and art, other people used the trampoline and paddling pool in the garden. One person told us about a shopping trip they had recently returned from
Staffing is enough to meet needs but nothing special like stable long-term team or details on agency cover for absences.
There were enough staff on duty to meet people's needs... Staff covered holidays and sickness to ensure people were supported by staff who knew them.
AI Generated
Last inspected: August 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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