Last updated: 10 February 2026
"Staff feel supported by approachable management with good training and positive culture, but stretched staffing and inconsistent activities are concerns."
Care staff did not always use personal protective equipment (PPE) appropriately. We observed some staff with their masks below their nose or under their chin.
Staff said they enjoyed working at Cameron House and felt well supported by their colleagues and the management team.
There were times when staff were not visible in the lounge area, especially when the activities organiser was not on duty. The manager said staffing levels would be reviewed immediately.
There was a high level of compliance for the completion of training courses, including those the provider considered to be mandatory and also those that addressed specific health needs, for example diabetes or epilepsy.
Staff said the registered manager was approachable and supportive. They responded when concerns were raised with them.
An activities organiser worked four days a week and had a planned programme of activities... on the days the activity organiser was not working, the care staff did not have the time to arrange any activities or spend time with people.
Staffing is adequate but gets stretched in mornings leaving the lounge without staff at times.
There were times when there were no care staff available in the lounge area as they were supporting people to get up and those who wanted to stay in their rooms.
Activities only happen four days a week so other days the job is mostly routine personal care.
On the days the activity organiser was not working, the care staff did not have the time to arrange any activities or spend time with people, especially in the morning.
Safety processes have gaps like staff not always wearing PPE right and no records for thickened drinks.
Care staff did not always use personal protective equipment (PPE) appropriately... it was not recorded when thickener had been added to a person's drink. Record charts were introduced during our inspection.
AI Generated
Last inspected: May 2022
Management Quality
Well-led: Good
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp