Last updated: 10 February 2026
"Good training and culture, although poor staffing and lack of activities hold it back."
Not all risks for people were identified and recorded... We observed 2 separate incidents whereby staff performed unsafe moving and handling practices... improvements were still required to some aspects of medicines management.
Staff repeatedly told us care primarily focused on tasks rather than on the person being supported... 'Staff are run ragged, and shifts can be very hard'.
Effective arrangements were not in place to ensure the deployment of staff was suitable to meet people's needs... communal lounge was not staffed for a continuous period of 50 minutes, leaving people at risk of harm.
Not all staff had received formal supervision.
Effective role models were not available to provide support and guidance to staff... not all staff felt supported and valued. Not all staff had received formal supervision.
'Activities do not happen every day, and residents are left to their own devices.' The latter was observed during both days of inspection.
Staffing levels are too low and badly deployed, leaving lounges unstaffed for nearly an hour and staff too rushed to meet needs.
the first-floor communal lounge was not staffed for a continuous period of 50 minutes, leaving people at risk of harm, due to their poor mobility or where people could be anxious and distressed.
No activities happen most days, so the role is just routine personal care and residents left sitting around.
'Activities do not happen every day, and residents are left to their own devices.' The latter was observed during both days of inspection.
Managers don't lead by example or support staff enough, with not everyone getting regular supervision.
Effective role models were not available to provide support and guidance to staff... not all staff felt supported and valued. Not all staff had received formal supervision.
AI Generated
Last inspected: May 2023
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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