Last updated: 10 February 2026
"Supportive hands-on manager, enough staff for personalised care, and open culture, but only standard training and basic activities."
The registered manager developed a 'high risk tracker' to monitor people's needs... Accidents and incidents had been included on a separate tracker... staffing had been increased and there had been a decrease of accidents and incidents following this.
The registered manager had created an open culture where people, their relatives and staff could approach them with concerns, suggestions and ideas... One staff member told us... 'as a team we had an idea... we spoke to [registered manager] who said we could put this in place.'
Staff appeared relaxed and unhurried throughout the inspection and were available to assist people as requested... 'There are enough staff. That is one of the things I like about this place. You get to know the residents so you can provide personalised care.'
Staff were recruited safely and received training relevant to their role. Staff received safeguarding training and understood their duty on how to prevent and report potential concerns of abuse.
The registered manager frequently worked alongside care and nursing staff and directly supported people... Staff spoke highly of the registered manager... 'Everything [registered manager] does has made things better, they are not only a manager - like the boss on the top, they're with us, they work with us on the floor.'
Per 2019 comprehensive inspection: An activity manager worked in the home five days a week. There was also a variety of visiting entertainers... Outings were arranged for those able to participate.
Only standard training like safeguarding and medication, no specialist courses or funded qualifications.
Staff were recruited safely and received training relevant to their role.
Activities include a coordinator, entertainers, exercise, and outings, but no specialist programmes to make the role more varied.
Per 2019 comprehensive inspection: An activity manager worked in the home five days a week. There was also a variety of visiting entertainers, including singers, exercise classes and animal visitors.
AI Generated
Last inspected: November 2022
Management Quality
Well-led: Good
Direct feedback from current and former employees

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