Last updated: 9 February 2026
"Approachable leaders foster a positive culture and good training, but safety risks like poor eating posture and occasional waits for help remain."
There were enough staff to support people, and there were systems to minimise the risk of abuse. Improvements had been made to the management of medicines.
The majority of staff told us morale was good, and the culture was positive. Staff said leaders were approachable and would help out if it became busy.
Leaders told us they had the correct number of staff to support people safely. Staff confirmed this and said more staff had been recruited so agency staff were no longer required.
Staff told us they completed a range of training and always undertook reflective practice after an accident or incident. There were group supervision sessions for staff to discuss topics such as managing distressed behaviour.
Leaders told us they had an open-door policy so could be spoken to at any time. Staff were complimentary about leaders and said they were approachable.
People were supported to go to events within the community such as church and the local coffee shop. Days at the beach and a summer fete were being planned.
Some safety risks like poor positioning while eating that can cause choking are not fully sorted.
people were not always supported with their posture to ensure safety whilst eating. This increased the risk of choking.
People sometimes have to wait for help even though there are enough staff most of the time.
Some people said there were enough staff, but others said they sometimes had to wait for assistance.
Two people raised concerns about one staff member being rude, which leaders are investigating.
2 people raised concerns about a female member of staff. They said they were rude and not nice. Once informed, leaders told us they would investigate the allegations.
AI Generated
Last inspected: July 2024
Management Quality
Well-led: Good
Direct feedback from current and former employees

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