Working at Camellia House

People’s capacity to consent to care and support had not always been assessed in line with the Mental Capacity Act 2005 (MCA) and necessary paperwork had not been completed to deprive a person of their liberty. We found that some free-standing wardrobes were not secured to the wall... window restrictors were not in place.

We received mixed feedback from staff regarding the support that they received. One person told us the registered manager, “…has a good heart and is very caring but isn’t the most organised.” Another person told us, “Communication is not always 100 percent.”

During our assessment, there were enough staff... However, we received feedback that more staff would be of benefit. When we asked if there was sufficient staffing, one person told us, “Not all the time, I feel there should be a minimum of 2 staff on, especially at certain times of the day.”

Staff had completed training in subjects which included diabetes, dignity in care, medication, epilepsy awareness and mental capacity. This training was in line with the needs of the people who used the service. Staff told us they received an induction when joining the team at Camellia House, but that it was basic. Staff received supervision; however, these were not regularly completed.