Last updated: 10 February 2026
"Consistent staffing and open culture where staff feel valued, but safety risks and training gaps need fixing."
Safeguarding and medicines good but concerns with fire safety, incomplete risk assessments, premises security, and bedroom conditions; Reg 12 breach.
Staff described open, non-toxic atmosphere, felt listened to, responsibilities shared positively.
Small and consistent staff team deployed sufficiently to meet needs safely, with safer recruitment checks completed.
Ongoing refresher training in place but gaps for most staff in areas like alcohol dependency and diabetes.
Registered manager in post, approachable and supportive per staff, but quality assurance processes failed to identify issues like safety shortfalls.
Regular activities including arts, gardening, bingo, cards, cinema trips, and eating out organised.
Safety risks like fire evacuation and trip hazards in rooms are not fully sorted, putting people and staff at risk.
Concerns around fire safety, the condition of some of the bedrooms and aspects of people's risk assessments.
Lots of staff are missing training on key needs like diabetes and alcohol support.
the staff training matrix revealed a number of specific areas of training had not been completed by most staff. This included training on alcohol dependency and diabetes
Quality checks by managers missed big problems like safety gaps and training shortfalls.
existing quality assurance processes were not always effective as they had not identified the issues we found at this inspection.
AI Generated
Last inspected: October 2023
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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