Last updated: 9 February 2026
"Visible leaders and a family culture support staff well, but basic training and bank staff for cover are drawbacks."
People were safeguarded from abuse... Medicines were managed safely. The provider learned from serious incidents.
Managers promoted a sense of working together as a family. Comments from staff included, 'There's a sense of family here, everyone helps out...'
There were enough staff to meet people's needs. Care workers told us there were always enough staff available; managers had recruited bank staff to cover absences.
New care staff received a detailed induction... obtaining the Care Certificate. Care workers received regular supervisions and appraisals.
The company director and registered manager were visible in the service and knew people well. Managers promoted a sense of working together as a family.
People were supported to access a varied range of activities... Day activities included sport, exercise, drama and artistic endeavours. The home had a friendly dog.
Only standard training like the Care Certificate and supervisions, no specialist courses or funded qualifications.
Care workers received enough training to carry out their roles... obtaining the Care Certificate... regular supervisions and appraisals.
Varied activities like sports, arts and outings but no dedicated coordinator or specialist therapeutic programmes.
People were supported to access a varied range of activities, interests and employment. Day activities included sport, exercise, drama and artistic endeavours.
Bank staff cover absences so shifts are not always the regular team.
managers had recruited bank staff and care workers told us this made it easier to cover staff absences.
AI Generated
Last inspected: October 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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