Last updated: 10 February 2026
"Staff feel well supported by managers and work well together with good retention, although recruitment challenges and no dedicated activities coordinator hold it back."
We were assured that the provider was using PPE effectively and safely, accessing testing for people using the service and staff, promoting safety through the layout and hygiene practices (2021 report).
Staff member's commitment and enthusiasm for providing a high-quality service was evident throughout our inspection... Staff worked well together and demonstrated the values and vision of the service (per 2019 report).
There were enough staff to meet peoples needs. Although recruitment was a challenge for the service, retention levels were good and there was a low turnover of staff (per 2019 report).
As well as received training in a variety of subjects the provider deemed mandatory, staff also received training to help them meet people's specific needs. These included subjects such as mental health, dementia, autism and diabetes (per 2019 report).
Staff felt well supported by the registered manager. Comments from staff included, 'The managers are always available', and 'I have a lot of respect for the [registered] manager, he is always available and provides us with support when we need it' (per 2019 report).
People were involved as they wanted to be in the local community... visited the local fire station... attending outdoor local music events... celebrated events including Lesbian, gay, bisexual, and transgender (LGBT) history month (per 2019 report).
No dedicated activities coordinator or specialist programmes, so the job mixes personal care with community outings and events but lacks extra variety from innovative approaches.
No mention of dedicated activities coordinator or named specialist programmes like Namaste Care (per 2019 report).
Recruitment can be challenging even with good staff retention and enough people on shift.
Although recruitment was a challenge for the service, retention levels were good and there was a low turnover of staff (per 2019 report).
AI Generated
Last inspected: July 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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