Last updated: 10 February 2026
"Staff feel valued and supported with good training and enough staff on duty, but weak medicines safety and limited activities hold it back."
Medicines management not always safe with no protocols for as required medicines, incomplete records for thickeners, inaccurate stock and ineffective audits; risks not always fully identified or mitigated.
Staff spoke positively about working for the provider, felt well supported, valued and happy; morale was good and culture open and relaxed.
There were enough staff on duty each shift to safely support people, staff rotas confirmed this and we saw staff responding to needs.
Staff received an induction, ongoing training and regular opportunities to discuss training and development needs; staff said 'The training is so good, it really helps us'.
We found the registered manager to be open and responsive to feedback but a system to monitor quality and safety was not always effective in identifying issues.
People were offered opportunities to engage in social activities and encouraged to engage in activities that interested them.
Safety processes are weak with no staff guidance for as-needed meds, missing risk details like catheters and diabetes, and little learning from falls or accidents.
Where people had medicines prescribed 'as required', there were no protocols in place... risk relating to having a catheter in situ and having diabetes were not identified... minimal evidence to support learning lessons from accidents, incidents or falls
No activities coordinator or varied programme, so the role is mostly routine personal care and rehab.
People were offered opportunities to engage in social activities. People were encouraged to engage in activities that interested them.
Staffing is adequate but nothing special, no evidence of stable long-serving team or easy workloads.
The service had enough staff to keep people safe. Staff rotas confirmed this and during our inspection we saw staff responding to people's needs and requests.
AI Generated
Last inspected: March 2023
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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