Last updated: 10 February 2026
"Supportive managers, stable staffing without agency use, and an open culture, but medication errors and basic training need attention."
Per 2019 comprehensive inspection: Minor medicines issues (missing witness signature, expired/unlabelled stock disposed same day, action plan implemented); strong IPC, risks assessed, safeguarding training (2022 confirmed IPC robust).
Per 2019 comprehensive inspection: There was an open and inclusive culture... staff, people, relatives... encouraged to help improve the service. Management team approachable and responsive.
Per 2019 comprehensive inspection and 2022: Provider employed sufficient staff with no agency use; 'We have a good system for staffing... we don't need agency staff.' Sufficient numbers to keep people safe.
Per 2019 comprehensive inspection: Staff received appropriate training in mandatory areas such as safeguarding, medicine management, infection control; system to monitor training compliance.
Per 2019 comprehensive inspection: Staff told us that the registered manager was very supportive... 'The manager is always very supportive and helpful.' People and relatives felt the management team was approachable.
Per 2019 comprehensive inspection: Wide range of activities observed including arts and crafts, games, quizzes, reminiscence, community playgroup 'Heart beeps'; monthly activities calendar.
Only standard training on basics like safeguarding and moving people, no specialist courses or funded qualifications for career growth.
We looked at the training records and saw staff had completed training in areas, such as safeguarding adults, medicine management, infection control, moving and handling and health and safety.
Some medication mistakes like missing check signatures and out of date stock found, even though they fixed it right away.
we found one missing signature where a member of staff did not sign as a witness... four items of medicines were expired and two items of medicines without any labels on them. However, the medicines were not in use and they were disposed of on the day of our visit.
Activities are regular with games, crafts and some community visits, but nothing specialist to make the job more varied and fun.
we saw there was a wide range of activities in the service. We observed activities taking place including arts and crafts and games... They had arranged a playgroup... called 'Heart beeps'.
AI Generated
Last inspected: October 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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