Last updated: 10 February 2026
"Approachable management and a supportive family-like culture with strong safety, but occasional short staffing on weekends and basic training hold it back."
2022: Assured on preventing infections, effective PPE use, testing, safe admissions, outbreak management; per 2018 risks well managed.
Per 2018 comprehensive inspection: 'It is like one big family here, very friendly and happy'; staff 'feel supported and valued.'
2022: 'There had sufficient staff to meet people's needs'; per 2018: 'adequate staff... no agency staff' and staff 'not rushed' despite mixed feedback on levels.
Per 2018 comprehensive inspection: 'Staff received regular training... lots of training, mixture of online and classroom... relevant and keeps up to date.'
Per 2018 comprehensive inspection: Staff told us '[Manager] is approachable, nothing is too small or too big' and 'We are all happy here, I love the manager and residents.'
Per 2018 comprehensive inspection: 'Range of activities... gardening, chair exercises, singing, church service, craft activities'; weekly programme displayed.
Staff numbers are usually enough with no agency but some say short staffed sometimes, worse on weekends, covered by staff doing extra shifts.
We received mixed feedback... One person said 'Not always enough, short sometimes but we don't have agency staff'. Relatives 'Definitely need more help, slightly worse at weekends'.
Training covers standard topics and some like dementia care but no funded qualifications or career paths mentioned.
Training covered areas such as food hygiene, health and safety, dementia awareness, safeguarding, diabetes and end of life care.
Activities include weekly programme of exercises, crafts and singing but no specialist approaches or coordinator to enrich the role.
A range of activities... chair exercises... craft activity... gardening, singing and church service.
AI Generated
Last inspected: December 2018
Management Quality
Well-led: Good
Direct feedback from current and former employees

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