Working at Cambrian House
294 Chester Road North, Kidderminster, DY10 2RR
Operated by Kidderminster Care Limited
26 bedsResidential homes
Workplace Score
6.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.0/10
Key Finding
"A kind supportive manager builds good team morale and safety, but staffing lacks strong retention, basic training, and developing activities hold it back."
Safety & Risk
7/10
✓
Improvements to medicine management had been made. A designated medicines room was now in place for safe storage. Regular auditing had taken place to identify any errors. Records including controlled drugs were completed accurately. The provider had processes in place to protect people from avoidable harm and abuse. Staff were aware of their responsibilities in relation to this.
Staff Culture
7/10
✓
Staff felt supported by management and thought they worked well as a team. Staff described the staff morale as 'Good' and working well as a team, we (staff) are all team players.
Staffing Levels
5/10
!
People told us, they thought there were enough staff on duty to meet their needs. Staff felt there was enough staff on duty to ensure people's needs were met.
Training & Dev
5/10
!
Per 2020 comprehensive inspection: Staff told us they received training to enable them to carry out their role and they were up to date with their training. Induction training was provided for new members of staff. Staff confirmed they received support from the registered manager including supervision.
Management
7/10
✓
People and staff were all very complimentary about the registered manager. Comments included, '(Registered Manager's name) is so kind.' Another staff member said, 'When I started my induction (registered manager's name) took time to personally introduce me to everyone and was so supportive and approachable.'
Programmes
5/10
!
Around the home displayed were photographs of people enjoying the new entertainment programme the registered manager had introduced. Staff supported people to take part in hobbies and encouraged people to continue individual interests such as gardening. The registered manager had ongoing action plans in place to further improve people's opportunities to recreational activities.
Points to consider
Staffing is adequate with enough people on shift to meet needs, but no details on good retention or minimal agency use.
Staff felt there was enough staff on duty to ensure people's needs were met.
Only standard training like induction and supervision to do the basics, no specialist courses or funded qualifications for career growth.
Per 2020 comprehensive inspection: Staff told us they received training to enable them to carry out their role and they were up to date with their training. Induction training was provided for new members of staff including training in oral hygiene. Staff confirmed they received support from the registered manager including supervision.
No dedicated activities coordinator and programme still needs work, so lots of routine personal care and basic entertainment like gardening.
The registered manager had ongoing action plans in place to further improve people's opportunities to recreational activities.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2022
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews