Last updated: 10 February 2026
"Approachable managers foster a supportive culture and risks are well managed, but staffing relies on agency for nights and specialist training is pending."
Risks to people and the service were managed so that people were protected and their wishes supported and respected.
Staff told us they felt very well supported by a management team who were approachable, friendly, professional and always available to staff for advice and guidance.
There are generally enough staff on shift, but we are recruiting at the moment for night staff. We have got the best ever team now, it has been difficult at times but it's so good now.
Staff told us, they could access the training they needed and had found the training thorough and detailed. Training was relevant and specific to the needs of people living in the home
people, relatives and staff spoke highly of the registered manager who ensured there was an open, supportive, friendly culture at the home.
People had opportunities to be occupied during the day with attending college, work experience and helping in the local community. Some people liked to lead active, busy lives and planned a variety of different leisure activities with staff.
Staffing is adequate but they are recruiting for night shifts and use agency staff sometimes when needed.
There are generally enough staff on shift, but we are recruiting at the moment for night staff... If this was not possible agency staff were used.
Training covers the basics well and is relevant but specialist courses that staff requested have not been delivered yet.
Some staff commented they would like specialised training and this had been requested but had not yet been delivered.
Activities include trips and college but there is no dedicated coordinator or named specialist programmes.
During our inspection the service had their first choir practice... trip to Bruges... planning more trips away
AI Generated
Last inspected: July 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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