Last updated: 10 February 2026
"Managers are praised and staff feel valued with engaging activities, but occasional agency workers and incomplete medicines protocols need attention."
Medicines were managed safely... Not all these medicines had protocols in place detailing enough additional information needed... they were completed during our inspection.
Staff felt respected, supported and valued by senior staff which supported a positive and improvement-driven culture. One staff member said, '[registered manager and assistant house manager] are really supportive...'
There were sufficient levels of staff available on each shift to ensure people were cared for safely.
Training was provided specifically for people's individual needs. One staff member said, 'They give us special training if someone moves in with a particular need, they put me on epilepsy training before I could support [person].'
People, relatives, healthcare professionals and staff spoke positively about the registered manager and the assistant house manager. We received comments such as, 'they do an amazing job', 'they are open and listen' and, 'they are professional, discreet and great.'
People went to 'Shrek Squad' once a week where they chose what social events, activities or interests they would like to do. We saw minutes from the last Shrek Squad where people had chosen to go to Southampton on day visit.
Staffing levels are sufficient but they sometimes use agency workers.
When agency staff had been employed, staff profiles were in place that provided details that recruitment checks had taken place and the person had the necessary safety training to carry out the role.
Some as-needed medications lacked full protocols until fixed on the inspection day.
Not all these medicines had protocols in place detailing enough additional information needed to ensure appropriate, effective use of these medicines. We discussed this with the registered manager, and they were completed during our inspection.
AI Generated
Last inspected: February 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp