Working at Camberwell Lodge

Some medication records had wrong allergy details that audits missed, so safety checks are not fully reliable yet.

information about allergies was incorrect on some people’s records. There were regular audits of the MARS but these had not identified the incorrect information.

Activities are varied but not enough one-on-one time or specialist options for less mobile residents or those with dementia, so the role sticks to routine care more.

some people felt not enough was on offer for people who were unable to participate in these communal activities... No staff goes to sit with them or talk to them unless giving food or care.

Staffing meets needs now but no details on low staff turnover or avoiding agency use, so workloads might still vary.

If someone calls sick our managers will take effort to make sure enough staff are on duty... observed staffing seemed sufficient but from follow-up to previous understaffing concerns.