Working at Camberley Woods Care Home

The provider had arrangements in place to learn and make improvements if things went wrong. Staff reported and recorded accidents and incidents so that they could be analysed for any trends and patterns.

There was a very open, inclusive atmosphere in the home with a strong sense of team working and ethos of continuous improvement. There had been 98% involvement by staff at the home in the provider's corporate 'Your Voice' survey.

There was no use of agency staff. The registered manager told us there was a low level of staff turnover which meant the recruitment process selected staff who were suitable to work in a care setting.

Staff received a thorough induction into their role. There were two days of shadowing following induction training. Staff were also offered training that was of interest to them, and to enhance their professional development.

The registered manager walked round the home daily which enabled her to make sure the values were embedded in the daily practice of staff. There was exceptional support from the provider for heads of department and other senior staff to develop their own leadership skills.

People were supported to take part in a wide range of activities at the service. These included a number of regularly planned activities such as a sitting golf game, 'knit and natter', arts and crafts, bingo, fish and chip Friday, baking club, and teapot Tuesday. The home's activities coordinator had been shortlisted for a national 'Heart and Soul' award.