Working at Camberley Manor

Robust systems had been implemented to monitor risks to people's safety. Accidents and incidents were recorded and monitored. Safe medicines practices were followed and staff competency assessed.

Staff told us they felt supported by the management team and were able to discuss any concerns openly. Staff worked as a team and communicated well. 'Staff morale has gone up so much.'

The service was no longer using a high number agency staff which meant that people were cared for by a consistent staff team who knew them well. Staff told us, 'We are fully staffed now, and I think there are enough of us.'

Staff received a comprehensive induction when starting their employment and on-going training was provided... the provider had begun to offer nursing apprenticeships. Staff received regular supervision.

The management team were highly visible throughout the service. Staff people and relatives felt listened to and their ideas and suggestions had been implemented to improve the service.