Last updated: 9 February 2026
"Staff feel supported by leadership and valued like a family with strong dementia training, but high agency staff use means regular staff often guide them on residents' needs."
People's medicines were administered, stored and disposed of safely... Robust action and on-going monitoring were taken to ensure improvement.
Staff told us they felt valued and listened to by the registered manager. One staff member told us, 'We are like a family here...'
The high use of agency staff was being addressed and the skills of agency staff were reviewed to ensure those employed were able to meet people's needs.
All staff received training in supporting people living with dementia. Staff told us this included immersive training as part of the providers' dementia strategy.
Staff felt supported by the leadership team and requests for changes to systems were listened to.
There was a wide variety of activities available to people including music events, dancing, crafts, exercise groups, gardening, a book club, beauty afternoons and celebrations of events throughout the year.
High use of agency staff to cover shifts, so regular staff often have to guide them on residents' needs.
The high use of agency staff was being addressed... Staff told us this could be difficult due to having to give regular guidance as new agency staff did not always know people well.
Occasional lower staffing levels due to sickness, though kept safe.
Staff told us there were occasions when staffing levels were lower than the set number of staff for each shift, although numbers did not fall below safe staffing levels.
AI Generated
Last inspected: December 2022
Management Quality
Well-led: Good
Direct feedback from current and former employees

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