Working at Camberley Heights Care Home

Accidents and incidents were recorded and action taken to minimise the risk of them happening again. However, the incident logs were not always promptly closed and on occasions lacked detail.

Staff told us they felt valued and listened to by the registered manager. One staff member told us, 'We are like a family here, there can be tensions sometimes but we work together as a team.'

All staff received training in supporting people living with dementia. Staff told us this included immersive training as part of the providers dementia strategy. Staff confirmed they received on-going support and supervision in their roles.

Staff felt supported by the leadership team and requests for changes to systems were listened to. Quality assurance audits were completed regularly and a service improvement plan was used to monitor actions.

There was a wide variety of activities available to people including music events, dancing, crafts, exercise groups, gardening, a book club, beauty afternoons and celebrations of events throughout the year. People were involved in the development of the activities programme.