Working at Camber Lodge

Systems were in place to ensure medicines were managed safely. Guidelines on PRN medicines were in place, but some did not give clear instructions, these were reviewed and updated immediately after the inspection visit to ensure appropriate records supported staff. Accidents and incidents were recorded, seen and reviewed by the registered manager.

The staffing arrangements ensured there was enough staff available to meet people's individual needs. This ensured the individual support time for each person was provided. The registered manager was able to review and cover with extra staff as required. This included some agency staff use.

Staff completed a rolling programme of essential training. This was co-ordinated by the provider and internal trainers. There was also specific training that was tailored to people's individual needs. For example, training on positive behaviour support, dementia and diabetes. Staff received regular supervision.

People were supported to take part in activities to meet their individual needs and wishes. We saw people involved in games, chatting, and making items of interest. Each person had the opportunity to go out and about. This included trips in the service's minibus that included places of interest, eating out and coffee shops.