Last updated: 10 February 2026
"Staff feel supported by approachable managers, receive good training and enjoy a positive culture, but staffing shortages limit activities and respite stays."
People were supported to receive their medicines safely... The service did not always follow their medicines policy for having 2 members of staff signing when controlled drugs were administered... We recommend the service follows best practice guidelines...
Staff enjoyed working at the service and felt listened to by the management team... Staff were positive about working at the service... staff feeling listened to and changes made when they made suggestions.
There were enough staff on duty to meet people's needs. The service had reduced the number of respite nights offered to people due to issues recruiting new staff.
Staff received the training and support to carry out their role. Training compliance was high... training was completed to meet people's individual needs, for example epilepsy rescue medication and positive behavioural support (PBS). Regular staff supervisions...
Staff felt well supported by the management team and said the registered and deputy managers were approachable. A support worker said, '[Registered manager] will listen and think about what we say.'
Staff arranged a range of activities within the bungalows depending on each person's preferences. This included arts and crafts, sensory items, baking and playing in the large garden.
Staffing is adequate for the reduced number of respite nights but recruitment problems mean managers have to cover shifts sometimes.
The service had reduced the number of respite nights offered to people due to issues recruiting new staff... either the registered or deputy manager had to be on shift whenever people were staying at Cambeck Close.
Activities are basic and mostly indoors like arts, crafts, baking and garden play because staffing is not enough for outings.
The current staffing levels meant people could not go out much during their respite stay... Staff arranged a range of activities within the bungalows... arts and crafts, sensory items, baking and playing in the large garden.
Safety processes are standard but there are small gaps in medicines handling like missing permissions or two staff signatures for controlled drugs.
One medicine was being administered differently... Permission... was not in the medicines file... The service did not always follow their medicines policy for having 2 members of staff signing when controlled drugs were administered.
AI Generated
Last inspected: December 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

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