Working at Calvert Trust Kielder
Kielder Water and Forest Park, Hexham, NE48 1BS
Operated by Northumbria Calvert Trust
20 bedsResidential homes
Workplace Score
7.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.2/10
Key Finding
"Outstanding outdoor activities and thorough staff training, although staffing relies on the team covering each other's absences."
Safety & Risk
8/10
✓
People felt safe and were safeguarded from the risk of abuse. Risks associated with people's care and daily activities had been assessed and action taken to minimise these. Medicines were managed safely.
Staff Culture
7/10
✓
Staff told us the management team were supportive. People and relatives described the service as 'open, friendly and welcoming'.
Staffing Levels
6/10
✓
People told us there were enough staff to care for them and the team supported each other to cover absences.
Training & Dev
8/10
✓
Alongside mandatory training, staff had received extensive and specific training, for example in connection with diabetes or oxygen therapy. Staff received regular supervision and annual appraisals.
Management
7/10
✓
Staff told us the management team were supportive. Management were approachable and supportive, and worked closely with staff.
Programmes
9/10
✓
A range of outdoor pursuits were on offer including motorboats, archery, zip wire, birds of prey, climbing walls, stargazing and a new 'Zip Coaster' ride.
Points to consider
Staffing is adequate to meet needs, but relies on the team covering each other's absences instead of low staff turnover or no agency use.
People told us there were enough staff to care for them and the team supported each other to cover absences.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: May 2020
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews