Last updated: 10 February 2026
"Staff feel valued by fantastic management with good safety and enough staffing, but few activities mean most work is routine personal care."
Safeguarding policies and risk management procedures helped protect people from the risk of harm and abuse. Medicines were safely managed stock checks had not been accurate in the past, this had been addressed.
Staff felt valued by the management team. One staff member said, 'Management is fantastic, they set the tone. If we have any problem they will help us.'
People told us there were enough staff to support them. Staff told us they had enough time to support people safely.
The service provided a comprehensive induction programme for new staff. Ongoing training was kept up to date.
Staff felt valued by the management team. One staff member said, 'Management is fantastic, they set the tone. If we have any problem they will help us.'
A variety of activities including trips to local shops, cinema and pubs had been arranged. Some staff felt there were not enough activities for people.
Few activities available, just basic trips out, so most of the job is routine personal care.
Some staff felt there were not enough activities for people because there were limited funds available and these were mainly used to cover staff expenses.
Only standard induction and ongoing training, no specialist courses or funded qualifications.
The service provided a comprehensive induction programme for new staff. Ongoing training was kept up to date.
Staffing is adequate and safe but nothing special, no info on low agency use or good retention.
Enough staff were on duty. There was a system to ensure safe staffing levels were maintained.
AI Generated
Last inspected: September 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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