Working at Callum House

Staff consistently told us of the positive management structure... 'It's a family run business and it is like a family, an extension. I enjoy coming to work.'... staff feel respected, valued, highly supported and listened to.

Staffing levels were appropriate... There was a long-standing staff team which provided continuity of care... low staff turnover which meant staff provided consistent care.

Staff had access to a wide range of effective face to face training... specialist training in mental health, and the provider had organised further training specific to people's needs... regular supervision.

There was exceptionally good leadership in place, and the registered manager worked closely with staff and was always visible, regularly talking with people living in the home and participating in supporting people.