Working at Callum House
26 The Drive, Coulsdon, CR5 2BL
Operated by Oregon Care Limited
8 bedsResidential homes
Workplace Score
6.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.2/10
Key Finding
"Staff feel supported by strong leadership and good teamwork, but staffing vacancies sometimes leave only one carer on duty and supervisions are irregular."
Safety & Risk
6/10
✓
Systems were in place to safeguard... Risk management plans... People's medicines were managed safely... storage of medicines... was not always clear... improved during our inspection... recommend the provider consider... 'Managing medicines in care homes'.
Staff Culture
7/10
✓
Although the service had been short staffed we heard how team work was good, staff felt supported... 'I enjoy working here, it's a nice place to work.' '[The manager] is very good if you have any problems you can talk to her'
Staffing Levels
5/10
!
Staffing levels were sufficient... However, there were periods where only one staff member was at the service... recruiting to existing vacancies and once this was complete they would be able to cover a mid-shift.
Training & Dev
6/10
✓
Staff received adequate training, induction and supervision... Most staff had completed all of their mandatory training... recorded supervision had not been as regular as she would like but was looking to increase.
Management
7/10
✓
The registered manager was actively involved in people's day to day care, she knew people well and was able to lead staff by example. Staff felt supported and told us they enjoyed working at the service.
Programmes
6/10
✓
People attended a farm three times a week... day centre... swimming... Halloween trip to a local farm... day trip to the seaside... summer holiday to Butlins... shopping, trips to the pub or café... Thursday evening club to dance.
Points to consider
Staffing is adequate but there are vacancies to fill and sometimes only one carer on duty while recruiting more.
there were periods where only one staff member was at the service. We spoke with the registered manager about the staffing levels... the service was in the process of recruiting to existing vacancies
Supervisions for staff are not as regular as they should be with plans to do more once fully staffed.
Staff confirmed they had received one to one supervision... The registered manager explained recorded supervision had not been as regular as she would like but was looking to increase the number of staff supervisions once a full complement of staff was in place.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: December 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews