Working at Callands Care Home

Safeguarding procedures were not effective. This is a breach of regulation 13 (Safeguarding) of the Health and Social Care Act 2008 (Regulated activities) Regulation 2014.

One staff member told us, 'They [manager] are toxic, no one will speak up to them.' Another member of staff told us, 'the manager just focuses on the staff and telling them what to do not on the people who live here.'

The service did not deploy enough staff to meet people's needs or in line with the outcome of the providers own dependency tool assessment. There was a high use of agency staff.

The current compliance rate is only 85.1%. Which meant not all staff had the training and skills to provide safe care and treatment.

At the time of our inspection there was not a registered manager in post. A new manager had been in post for 4 months and had submitted an application to register.

There was only 1 activity coordinator available to provide support to 109 people, there was limited activities available.