Last updated: 10 February 2026
"Some staff training and activities, but no permanent manager, staffing shortages with heavy agency use, and poor safeguarding hold it back."
Safeguarding procedures were not effective. This is a breach of regulation 13 (Safeguarding) of the Health and Social Care Act 2008 (Regulated activities) Regulation 2014.
One staff member told us, 'They [manager] are toxic, no one will speak up to them.' Another member of staff told us, 'the manager just focuses on the staff and telling them what to do not on the people who live here.'
The service did not deploy enough staff to meet people's needs or in line with the outcome of the providers own dependency tool assessment. There was a high use of agency staff.
The current compliance rate is only 85.1%. Which meant not all staff had the training and skills to provide safe care and treatment.
At the time of our inspection there was not a registered manager in post. A new manager had been in post for 4 months and had submitted an application to register.
There was only 1 activity coordinator available to provide support to 109 people, there was limited activities available.
No permanent manager in place, so leadership is weak and problems like poor care plans are not fixed.
At the time of our inspection there was not a registered manager in post.
Not enough staff on shifts with lots of agency workers, so you are always rushed and residents wait hours for help.
The service did not deploy enough staff to meet people's needs or in line with the outcome of the providers own dependency tool assessment. There was a high use of agency staff.
Training is not up to date for most staff and missing key skills like diabetes care, so you might not feel confident in your role.
The current compliance rate is only 85.1%. Which meant not all staff had the training and skills to provide safe care and treatment.
AI Generated
Last inspected: June 2024
Management Quality
Well-led: Inadequate
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp