Last updated: 10 February 2026
"Strong leadership from a role model manager, supportive culture and innovative activities, but staffing lacks evidence of good staff retention or low agency use."
Staff understood safeguarding roles; registered manager introduced 'safeguarding lessons learnt'; risks assessed with tools like pressure mats; medicines safely managed.
All staff told us they felt 'totally supported' by the registered manager. Staff were proud of their lead roles and embraced team working.
People, relatives and staff told us they felt there were sufficient staff to safely meet people's needs. Throughout our inspection visit, people's needs were met in a timely way.
Staff undertook additional specialist training such as 'React to Red', Dementia Friend Training, and lead champion roles like NHS 'Back to Basics' infection control.
The registered manager took opportunities to lead by example to her staff team... she came herself and did it. She is a good role model to staff.
The registered manager had introduced the 'Forget Me Not' scheme for bedroom engagement, pet therapy dogs, themed areas like 'corner shop', and theme of the month 'Reducing Isolation'.
Staffing meets needs safely and on time, but no details on low staff turnover or avoiding agency workers.
People, relatives and staff told us they felt there were sufficient staff to safely meet people's needs.
AI Generated
Last inspected: May 2019
Management Quality
Well-led: Outstanding
Direct feedback from current and former employees

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