Working at Caldene Rest Home
27-29 Beeches Road, West Bromwich, B70 6QE
Operated by Richmond Court Nursing Home Limited
27 bedsResidential homes
Workplace Score
7.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 7.0/10
Key Finding
"A visible supportive manager, stable caring staff and strong teamwork, although basic training and routine activities hold it back."
Safety & Risk
7/10
✓
People received their medicines safely... Staff understood their responsibilities to protect people's safety... Accidents and incidents were reported, investigated and monitored.
Staff Culture
8/10
✓
Staff said they felt well supported by their colleagues and the registered manager and praised the level of team work... Staff said they would recommend working at the service.
Staffing Levels
7/10
✓
There was a stable caring staff group... People and relatives said care workers had time to do their job properly.
Training & Dev
6/10
✓
Training was provided in different formats... General training topics included safeguarding, infection control, food hygiene, medicine awareness.
Management
7/10
✓
The registered manager was visible around the home... Staff described the registered manager as 'a very good manager' and 'down to earth.'
Programmes
6/10
✓
There was a dedicated staff member who planned... a range of activities... such as dominoes, gentle exercise, baking, singing and dancing.
Points to consider
Only standard training like safeguarding and induction, quals encouraged but no specialist courses or funded certifications.
General training topics included safeguarding, infection control, food hygiene, medicine awareness and food hygiene. Staff were encouraged to develop their skills, including undertaking nationally recognised qualifications.
Basic group activities like singing, dancing and dominoes with a coordinator, so days are mostly routine personal care.
There was a dedicated staff member who planned and arranged a range of activities and social events at the home... such as dominoes, gentle exercise, baking, singing and dancing.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: July 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews