Working at Cairn Home

Staff training has big gaps, with not all workers up to date on required courses.

Not all staff had kept up to date with mandatory training. Although management were in the process of up-skilling staff... this was a key issue found at the time of our assessment.

Medication handling has problems like missing instructions for as-needed drugs and unlocked storage.

we found for people that were prescribed ‘as and when needed’ (PRN) medicines, people did not have robust protocols in place... We observed a cupboard, used to store creams was not locked when not in use.

Some staff feel managers do not listen to their feedback or fully support their wellbeing.

One staff member told us, “[Managers] don’t listen to feedback from us [staff], staff meetings focus more on what we [staff] are doing wrong.”... “I don’t feel I can approach them [managers] with my issues.”