Working at Caedmon House
2 Crescent Avenue, Whitby, YO21 3EQ
Operated by Milewood Healthcare Ltd
9 bedsResidential homes
Workplace Score
6.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.8/10
Key Finding
"Staff feel valued in a strong team with good management, but no evidence of stable staffing or specialist training."
Safety & Risk
7/10
✓
People told us they felt safe. Risks were well managed. The provider learned from previous accidents and incidents to reduce future risks. Appropriate arrangements were in place for the safe administration of medicines.
Staff Culture
8/10
✓
Staff provided positive feedback on working for the service and told us it was well managed. Comments included, 'We are a good team. We all want the best for our service users' and 'This is the best job I've ever had.'
Staffing Levels
6/10
✓
There were enough staff on duty to meet the needs of people. The provider had an effective recruitment and selection procedure.
Training & Dev
6/10
✓
New staff completed an induction to the service and staff training was up to date. Staff were supported in their role and received regular supervisions.
Management
7/10
✓
Staff provided positive feedback on working for the service and told us it was well managed. The registered manager explained the positive outcomes for people were down to the hard work and dedication of the staff team.
Programmes
6/10
✓
People regularly attended events and activities of their choice in the local community, and enjoyed going on trips and holidays. The service had good links with the local community including a 'Tuesday club' funded by the provider.
Points to consider
Staff numbers are enough to cover shifts, but no info on low staff turnover or minimal agency workers.
There were enough staff on duty to meet the needs of people.
Training is up to date with inductions and supervisions, but no specialist courses or funded qualifications mentioned.
New staff completed an induction to the service and staff training was up to date. Staff were supported in their role and received regular supervisions.
Varied community outings and events, but no dedicated activities coordinator or specialist programmes named.
People regularly attended events and activities of their choice in the local community, and enjoyed going on trips and holidays.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: June 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews