Working at Cadogan Court
Barley Lane, Exeter, EX4 1TA
Operated by The Royal Masonic Benevolent Institution Care Company
70 bedsNursing homes
Workplace Score
6.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.4/10
Key Finding
"Staff feel supported with good retention, excellent training and safety practices, but bosses' checks missed some issues like care plans."
Safety & Risk
8/10
✓
Per 2022 targeted inspection: assured provider preventing infections, using PPE effectively, promoting safety through layout and hygiene, managing outbreaks effectively; per 2019: people received medicines safely, good systems for safeguarding, accidents, infection control.
Staff Culture
7/10
✓
Per 2019 comprehensive inspection: Staff told us they felt better supported and morale and staff retention had improved... 'It's like a big happy family'... 'They always praise us and make us feel valued.'
Staffing Levels
5/10
!
Per 2019 comprehensive inspection: we observed there were sufficient staff on duty to meet people's needs... less reliance on agency staff. Regular agency staff were used as much as possible.
Training & Dev
8/10
✓
Per 2019 comprehensive inspection: rolling induction and training programme... 95 percent of the staff team... specialist training... encouraged to continue with their professional development and gain other nationally recognised qualifications... regular supervisions and annual appraisals.
Management
5/10
!
Per 2019 comprehensive inspection: significant improvements had been made... however, the providers systems to monitor the quality of the service were not fully effective because they had not identified the issues we found.
Programmes
6/10
✓
Per 2019 comprehensive inspection: activities co-ordinators... programme seven days a week... arts and crafts, monthly gentleman's club, armchair travel, 'great Cadogan bake off'... reminiscence, musical and sensory activities... community trips, children from local nurseries visited.
Points to consider
Bosses checks did not spot some issues like care plans not always recording resident input.
Per 2019 comprehensive inspection: the providers systems to monitor the quality of the service were not fully effective because they had not identified the issues we found.
Staffing is adequate but they still use some regular agency workers alongside the permanent team.
Per 2019 comprehensive inspection: less reliance on agency staff. Regular agency staff were used as much as possible to provide consistency.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews