Last updated: 9 February 2026
"Hands-on leadership praised by all and supportive culture where staff feel valued, but staffing lacks low turnover and activities miss specialist programmes."
People were protected from the risk of abuse. Staff had received training in how to safeguard people from abuse. Staff understood how to report any concerns they had to relevant professionals. Safeguarding incidents had been correctly reported, recorded and investigated.
Staff consistently told us they felt supported in their roles, and they attended regular meetings with the management team as a group and on an individual basis. Staff told us they contributed new ideas and felt valued by the manager and the provider.
There were enough staff to keep people safe and meet their individual needs. The registered manager monitored and reviewed their dependency tool appropriately to ensure the staffing levels continued to reflect the needs of the people using the service.
Staff were provided with specific training to meet the needs of the people using the service. Staff told us the training was good. One staff member said, 'I have learnt so much, I was new to care when I joined, you get a lot of support.'
People, their relatives and the staff all spoke positively about the leadership of the service. A staff member said, 'Management are hands on, lovely with the residents, they have an open door, they want to know if there are any problems and put them right.'
The service had activities coordinators in place who worked with people to arrange groups and put together an activities schedule. In addition to this we found the service held various weekly clubs, which included a knit and natter group and gardening club.
Staff numbers meet needs but no details on low staff turnover or hardly any agency workers to make workloads easy.
There were enough staff to keep people safe and meet their individual needs.
Varied group activities and outings run by coordinators but no specialist programmes like therapy methods to add creativity to the role.
The service had activities coordinators in place who worked with people to arrange groups... weekly clubs, which included a knit and natter group and gardening club.
AI Generated
Last inspected: March 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

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