Working at Cadley Hill View

People were protected from the risk of abuse. Staff had received training in how to safeguard people from abuse. Staff understood how to report any concerns they had to relevant professionals. Safeguarding incidents had been correctly reported, recorded and investigated.

Staff consistently told us they felt supported in their roles, and they attended regular meetings with the management team as a group and on an individual basis. Staff told us they contributed new ideas and felt valued by the manager and the provider.

There were enough staff to keep people safe and meet their individual needs. The registered manager monitored and reviewed their dependency tool appropriately to ensure the staffing levels continued to reflect the needs of the people using the service.

Staff were provided with specific training to meet the needs of the people using the service. Staff told us the training was good. One staff member said, 'I have learnt so much, I was new to care when I joined, you get a lot of support.'

The service had activities coordinators in place who worked with people to arrange groups and put together an activities schedule. In addition to this we found the service held various weekly clubs, which included a knit and natter group and gardening club.