Working at Cabrini House 2 (Diagrama Healthcare)

There were systems and processes that protected people from avoidable harm. People received safe care from staff who understood and managed risks effectively. Staff told us how they supported people at risk of falls, choking, and with medical conditions such as epilepsy and diabetes. People had individual risk assessments in place.

One staff member told us, 'The registered manager has an open door. The team is well managed, teamwork is good, and I feel I am well supported.' Another staff member said, 'I receive good support from registered manager, they are respectful fair and kind. We a lovely team with good teamwork.'

We saw a training matrix, this indicated that staff had received training on epilepsy, diabetes, fire safety, health and safety, first aid, food hygiene and moving people, safeguarding adults, the Mental Capacity Act 2005 (MCA) and the Deprivation of Liberty Safeguards (DoLS). Staff had also received Oliver McGowan training.

Staff told us the service was well managed, and they received good support from the registered manager. One staff member told us, 'The registered manager has an open door. The team is well managed, teamwork is good, and I feel I am well supported.'