Working at Cabot House
62 Brighton Road, Crawley, RH10 6SX
Operated by Pathway Healthcare Ltd
9 bedsResidential homes
Workplace Score
6.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.6/10
Key Finding
"A supportive culture where staff feel like family and strong safety practices, although staffing relies on bank staff and activities are basic."
Safety & Risk
8/10
✓
The service managed incidents affecting people's safety well. Staff recognised incidents and reported them appropriately and managers investigated incidents and shared lessons learned. Staff told us they had de-brief sessions with managers and the PBS team to learn from incidents.
Staff Culture
8/10
✓
Staff told us they felt supported by the registered manager and the organisation. They said they were confidant to raise issues and knew they would be listened to. One staff told us, 'absolutely love it feel like they're my family.'
Staffing Levels
5/10
!
The service had enough staff, including for one-to-one support for people to take part in activities and visits how and when they wanted. One bank staff told us, 'I read information and the team tell me anything new and really keep me up to date.'
Training & Dev
6/10
✓
Investment in learning for managers and staff was reflected in staff practice. Staff who administered medicines were fully trained and had undertaken competency assessments.
Management
7/10
✓
The registered manager was visible in the service, approachable and took a genuine interest in what people, staff, family and other professionals had to say. Staff told us they felt listened to and valued for their feedback and opinions.
Programmes
5/10
!
We observed staff actively supporting people to do different things in different rooms. One person was looking at their tablet, another drawing and singing and a third being supported in the kitchen to bake cookies.
Points to consider
Staffing is adequate but relies on temporary bank staff at times.
One bank staff told us, 'I read information and the team tell me anything new and really keep me up to date.'
Only basic activities like baking, drawing and outings, no dedicated coordinator or specialist programmes.
We observed staff actively supporting people to do different things in different rooms. One person was looking at their tablet, another drawing and singing and a third being supported in the kitchen to bake cookies.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2022
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews