Working at Bywell House Care Home
2 Longfellow Road, Worthing, BN11 4NU
Operated by Hazelwood Care Limited
20 bedsResidential homes
Workplace Score
6.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.6/10
Key Finding
"Visible leadership, consistent staffing without agency use and staff feeling valued, but gaps in care records for risks like diabetes management."
Safety & Risk
6/10
✓
Risks were mostly assessed and managed well, staff understood safeguarding responsibilities. Medicines were managed safely... minor gaps like diabetes care plan detail updated during inspection.
Staff Culture
7/10
✓
Staff described feeling valued... “[Registered manager] is helpful. Things are different for the better.” Staff received regular supervisions.
Staffing Levels
7/10
✓
The staffing team was consistent and the service had not needed to deploy agency workers. There were enough staff to meet people’s needs.
Training & Dev
6/10
✓
Staff training had improved following recent changes to training systems. The registered manager told us, “I am proud of the team for completing all training and working together.”
Management
7/10
✓
Leadership was visible and inclusive. The registered manager had recently been appointed and demonstrated commitment to improvement and staff development.
Programmes
6/10
✓
Activities were varied and tailored to individual interests... park walks, exercises, games, singing, dancing, parties, summer BBQ.
Points to consider
Some care records missed details on risks like diabetes management and mental capacity checks, though fixed quickly.
A person’s care plan did not include much detail in respect of diabetes management... mental capacity assessments had not always been formally recorded.
Activities are regular and varied but no dedicated coordinator or specialist programmes to make the role more creative.
Activities were described as varied and fun... park walks, exercises, games, singing dancing and music, parties, summer BBQ.
Training covers all the basics and supervisions but no specialist courses or funded qualifications for career growth.
Staff training had improved... completing all training... Training is more measured now. I have learned more online than I ever used to.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2017
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews