Working at Byron Lodge Care Home Ltd
105-107 Rock Avenue, Gillingham, ME7 5PX
Operated by Byron Lodge Care Home Ltd
29 bedsNursing homes
Workplace Score
5.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.0/10
Key Finding
"Staff feel valued with good training and varied activities, but no permanent manager and some staffing gaps hold it back."
Safety & Risk
5/10
!
Most risk assessments gave staff enough information to provide safe care; a person did not have a risk assessment in place in relation to catheter care when they had lived at the service for more than 7 weeks.
Staff Culture
6/10
✓
Staff told us they received good support from the management team... “I feel valued and appreciated and listened to.”
Staffing Levels
5/10
!
Duty rota’s were completed in advance and a few gaps were filled by staff completing extra hours and agency staff were used when needed.
Training & Dev
6/10
✓
The provider’s training matrix showed that most staff had completed mandatory training. Nursing staff had completed additional training to ensure they had the skills and knowledge to meet people’s nursing needs.
Management
2/10
✕
The provider had not yet recruited a new manager. There was no registered manager in post. The previous registered manager had left in October 2023.
Programmes
6/10
✓
Activities schedules were on display which showed a variety of activities on offer. These included: church services in the lounge and visiting clergy, singers, visits from children, choirs, arts/crafts... monthly “Around the World Day”.
Points to consider
No permanent manager in post, so day-to-day leadership relies on deputy and area manager support.
The provider had not yet recruited a new manager. There was no registered manager in post. The previous registered manager had left in October 2023.
Staffing is adequate but residents sometimes have to wait and agency workers cover some gaps.
People gave us mixed views about whether there were enough staff on duty... “Not all the time.”... agency staff were used when needed.
Some risk assessments are late or incomplete and there are issues recording reasons for as-needed medicines.
Risk assessments were not always clear, comprehensive and up to date... Medicines policies had not always been followed... in relation to administering PRN (as and when required medicines).
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: September 2024
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews