Working at Byron Lodge Care Home

Not enough carers on shift and heavy use of agency staff, so residents wait up to an hour for toilet help and care feels rushed.

“There are definitely not enough staff. If you ask for help to go to the toilet, it varies how long you have to wait. It can be 10 or 15 minutes or I have waited up to 1 hour.”

Medication errors like out of date creams and poor recording of pain patches make giving meds risky.

We found out of date prescribed medicated cream in a person’s wardrobe... Pain patch rotation charts were not updated accurately and associated body maps were not completed.

Unstable management team for six months with no trust between manager and clinical staff, and no access to key policies.

there had not been a stable management team in the service for 6 months. There was limited trust between the registered manager and the clinical team... staff team did not have access to a current safeguarding adults policy.